Submit a concern
Email support@jebsathi.com with your name, contact details, issue summary, and any non-sensitive reference information.
Grievance redressal
Pre-launch support and grievance process.
jebSathi does not currently facilitate loans. Website, privacy, accessibility, or pre-launch concerns can be sent to our support address.
Request escalation
If the response does not resolve your concern, reply to the same email thread and request internal escalation. The production grievance structure and timelines will be published before launch.
Future lender route
After launch, loan-related complaints may also be raised directly with the regulated lender identified in the KFS and loan agreement. Lender-specific details will be published when confirmed.
Information to include
Your name, email or mobile number, a clear description, relevant dates, and only the minimum supporting information needed. Never share Aadhaar, PAN, bank credentials, passwords, PINs, card details, or OTPs by email.
Pre-launch notice
This interim process covers the website and pre-launch enquiries only. Named grievance officer details, response timelines, and lender-specific escalation routes will be published before customer loan services commence.